DELIVERIES / INVOICING & RETURNS

Delivery process is managed by specific work flows connected to delivery roles. Everything start from customer orders, stock reservations, picking & packing lists. Roles allows to create different kinds of deliveries documents:

Bill of landing / Proforma Invoice;

Invoice;

E-Commerce Invoice;

Italian Electronic invoice (SDI);

Consignement;

Transfers for Shooting, Press, Retail, etc;

Delivery roles allows to quickly setup any type of workflow, differents documents template, numeration, data filter checks. Our documents templates are multi-language and contains all the required info requested for international deliveries:

Sku, item description, product group;

Item composition; singola e delle parti;

Origin / Made In;

HS Code and Customs Summary;

Unit/total weight, volume, etc;

Info regarding luxury producs(es: mother of pearl);

PO Number (Curtomer Order Reference);

Dep. Store Destination;

Stich Count;

Supplier MID Code;

All documents are translated in English/Italian language and they are in PDF format (It is possible to setup other languages).

RETURNS / CREDIT NOTES - RMA

Customers Merchandise returns are managed by RMA (Return Merchandise Authorization. This process allow automatically to retrive original sales value from invoices and create Credit Notes. RMA have specifics work flows with work in progress and it's integrated with logistics / warehouses. It allows to manage:

Return motivations (Quality, Exchange, etc..);

Notes for department;

Receive RMA ON STOCK and progress;

Quality check with declaration of damaged items;

Create automatically Credit Notes;

STATISTIC REPORTS

All deliveries/invoices/credit notes data with all attributes can be filtered and exported in Pdf / excel format.